Terms of Service
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ApexReviewPro provides a managed review generation service to local businesses. These Terms of Service ("Terms") govern your access to and use of ApexReviewPro, operated by Apex Media Solutions ("we", "us", "our"). By creating an account or using the service, you agree to these Terms.
1. The Service
ApexReviewPro is a subscription-based platform that helps local businesses request, manage, and respond to customer reviews on platforms including Google, Facebook, and Yelp. The service includes a dedicated specialist who runs SMS and email review-request campaigns on your behalf.
2. Subscription & Billing
- Subscriptions are billed monthly at the rate quoted at signup ($99/month for the All-Inclusive Plan as of the date above).
- Subscriptions auto-renew until cancelled. You may cancel at any time from your client portal at reviews.apexmediasol.com.
- Cancellations take effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
3. Customer Data & Consent
You represent that you have obtained all necessary consents from your customers before uploading their contact information to the platform, and that your use of the service complies with the TCPA, CAN-SPAM Act, GDPR, and any other applicable communications and privacy laws in your jurisdiction.
4. Acceptable Use
You agree not to use ApexReviewPro to send spam, harass anyone, request fake or incentivized reviews in violation of platform policies (Google, Facebook, Yelp), or engage in any unlawful activity. We reserve the right to suspend accounts that violate these terms.
5. Third-Party Platforms
ApexReviewPro routes review requests to third-party platforms (Google Business Profile, Facebook, Yelp). We do not control those platforms and are not responsible for their availability, policies, or how they display reviews.
6. Disclaimer of Warranties
The service is provided "as is" without warranties of any kind. While we work hard to deliver results, we cannot guarantee a specific number of reviews or rating outcomes.
7. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising from or related to the service is limited to the fees you paid us in the three (3) months preceding the claim.
8. Changes to These Terms
We may update these Terms from time to time. We will notify customers of material changes by email at least 14 days before the changes take effect.
9. Contact
Questions about these Terms? Email us at support@apexreviewpro.com.